“Usage Agreement and Limited Warranty”
This Agreement governs the use of the services of Olvis Immigration and Travel Service immigration paperwork preparation and support services (including its related user instructions and content).
Olvis Immigration and Travel Service is a privately owned company offering application preparation and full support services in the areas of Citizenship and Immigration. We are not the U.S. Government Citizenship and Immigration Service (INS or BCIS or USCIS) or a law firm. If you choose, you may use our services to prepare your application and provide complete support services for you and the beneficiary of the petition. The goal of Olvis Immigration and Travel Service is to make your application preparation simpler, easier and more cost effective. We neither intend nor claim to provide Legal advice or solutions to individual’s specific problems.
You may not use our Services until you have read this Agreement. If you do not accept or agree to this agreement, you should terminate your use of the Services by leaving the site immediately. As used in this agreement, the terms you, your, client or user are synonymous, and refer to the person using our services in any way. A registered user is a user from whom Olvis Immigration and Travel Service has received the information necessary to permit such person to receive information gathering documentation or prepared immigration forms by using the Services and who complies with the terms and conditions of this Agreement.
Permitted Uses and Restrictions on Use
Subject to this Agreement, a user is granted permission to use our Services to prepare a single valid immigration application per applicable service fee paid after proper registration and any applicable payment.
Not withstanding anything in this Agreement, Olvis Immigration and Travel Service has no responsibility or liability for damages or claims relating to any use of the Services on a professional basis. You agree to review your immigration application for errors prior to signing your application. You are also responsible for acquiring and maintaining all equipment, computers, software and communications services (such as long distance phone charges) relating to the access and use of the Service, and for all expenses relating thereto (plus applicable USCIS fees). The payment of all fees and charges to Olvis Immigration and Travel Service, if applicable, must be made by valid credit or charge card and/or other forms of accepted payments, except as otherwise provided herein under Guarantee and Refund policy, all fees and charges are non-refundable.
General Agreement regarding the Visa Process
Olvis Immigration and Travel Service will prepare and deliver to the applicant one complete application package for submittal to the USCIS for the purpose of securing a fiancée/spousal, K3 or other visa. The content of the documents prepared by Olvis Immigration and Travel Service will be based upon information supplied by the applicant /applicants or his fiancée/spouse. Most of the information required can be gathered and delivered via our online form. The applicant will receive one or more e-mails or phone calls with instructions for completing this step. It is the applicant’s responsibility to complete and return the online form and provide other information and documents as instructed and provide accurate information. Furthermore all paperwork is prepared using data that you the client and the beneficiary have provided to us, if after giving us this information you the client or the beneficiary decides to change something and we are not informed prior to the completion of the paperwork there will be an additional U.S $200.00 to redo the package. If the package has already been sent to the petitioner and requires change then in addition to the U.S $200.00 fee above there will be an additional U.S $195.00 fee for shipping and handling.
The fee to be paid by the applicant to Olvis Immigration and Travel Service is paid in advance and is our professional fee only. Our professional fee does not cover at any time US immigration filing Fees, Embassy Fees or any incidental Fees incurred by the client relating to the visa process. If the full fee is not paid at the beginning of the process, the balance must be paid prior to Olvis Immigration and Travel Service sending the completed application to the applicant for signature. Fees and partial payments are not refundable once services have commenced. Commencement of services begins when full or partial payment for service is made.
Immediately upon submission of the order, Olvis Immigration and Travel Service staff will begin the file setup required to complete the visa.
The client is responsible to supply the data needed for Olvis Immigration and Travel Service to complete the process. If the data or documents are not supplied in a timely manner the process may be delayed. The document requirements may vary according to the circumstance, but may include such items as passport photos, birth certificates, tax returns, divorce decrees, death certificates, police clearances, police reports, affidavits of support and supporting documents etc. The client certifies that all information provided to Olvis Immigration and Travel Services is correct and that the client meets all of the qualifications for the visa being applied for.
During the process Olvis Immigration and Travel Services will assist the petitioner to prepare ONE I-134 or I-864 affidavit of support depending on requirements for the client’s particular case. The required affidavit will be prepared solely by the client, the contents of which are the sole responsibility of the client. The client may ask for general information from Olvis Immigration and Travel Service pertaining to the proper preparation of the forms. The client may get more complete and accurate information on line at the USCIS website. . If for any reason the client wants Olvis Immigration and Travel Services to prepare the above mentioned Affidavits of support for submission the client will need to sign a statement allowing us to access his personal financial information, there will be an additional charge for this service. If the client requires a joint sponsor there will be an additional charge for Olvis Travel and Document Service to prepare the paperwork for the client and collect the data required to complete the required forms.
When the application is complete, Olvis Immigration and Travel Service will send a package with the completed visa application and instructions for signing the documents to the client. The client is responsible to sign the documents where indicated, have the documents notarized where indicated, follow the instructions with regard to obtaining additional documents (if indicated) and sending the package to USCIS for filing. It is the responsibility of the client to file the completed submission package with the USCIS within 30 days of the date on the completed application. Failure to file the application within this 30 day time frame may incur additional charges as the package may have to be completely redone.
During the visa process it is not uncommon for the petitioner and the beneficiary to have some form of disagreement. When this happens the petitioner or the beneficiary frequently call us and tell us to drop the petition. Please be advised to think about this carefully before you do it as if we get a notification to drop the petition, we do just that. Once we do this, if the next day you decide to start the petition again, we charge a fee of US $ 400.00 to restart the process.
The client is responsible for all expenses associated with getting the fiancée/spouse, K3 or other visa. These vary according to the situation and visa type, some examples are, but not limited to:
USCIS Filing fees these are subject to change and vary by type of petition.
- Medical exams
- Consular interview fees.
- Transportation to / from interview
- Clearance fees
- Passporting fees
- Non Immigrant Visa Fees
Although it has taken significant measures to ensure the security of information submitted by you in using the Services, Olvis Immigration and Travel Service cannot guarantee the security of information collected during your use of the Services and shall not be liable in any way for a compromise of your data. Except to the extent required by applicable law, Olvis Immigration and Travel Service has no obligation to make copies, store or maintain any information you provide to it.
Guarantee and Refund Policy
If the client completes all the steps indicated in the instructions provided and does not have the application approved by USCIS because of a defect in the preparation of the paperwork by Olvis Immigration and Travel Service, the buyer will receive a prompt refund of all fees paid to Olvis Immigration and Travel Service. If the visa is being applied for on an exception to the meeting rule and is not granted, Olvis Immigration and Travel Service will produce a second visa package at no additional charge (for the same Fiancée) after the client has met his or her Fiancée to satisfy the requirement. If the client is not approved by USCIS because the client did not complete the process or either of the parties to the petition changes their mind, no refund is due. Our Guarantee applies only to K-1 Fiancée and Spousal I-R-1 and C-R-1 visas. Refunds are processed upon presentation of a legible copy of the signed and dated Olvis agreement that you signed at the beginning of the process and a clear copy of the denial notice that you received from USCIS.
Olvis Immigration and Travel Services is not responsible If circumstances change during the process and the petitioner is not financially qualified or the petitioner cannot provide the required documents for the Embassy interview such as Tax Returns for the current year , employment letters, bank letters etc.
We do not guarantee the time it takes to finish processing, as the final determination is made by the Government.
I further understand and agree that any documents that I present to Olvis Immigration and Travel Service in conjunction with this case to include passports, birth certificates, police clearances, photos and other documents will remain with Olvis Immigration and Travel Service until all fees that are payable to us have been paid in full.
If at any time during the process, either party to the petition decides not to proceed with the process, NO REFUND IS DUE.
This Agreement (including any related content on the Services, such as the introductory and welcome pages, which by this reference are incorporated herein.) set forth Olvis Immigration and Travel Service and its Participating Parties’ entire liability and your exclusive remedy with respects to the Services, and is a complete statement of the agreement between you and Olvis Immigration and Travel Service. This Agreement does not limit any rights that Olvis Immigration and Travel Service may have under trade secret, copyright, patent or other laws. The employees of Olvis Immigration and Travel Service and its Participating Parties are not authorized to make modifications to this Agreement, or to make any additional representations, commitments, or warranties binding on Olvis Immigration and Travel Service. If any provision of this Agreement is invalid or unenforceable under applicable law, then it shall be, to that extent, deemed omitted and the remaining provisions will continue in full force and effect. The validity and performance of this Agreement shall be governed by Nevada law (without reference to choice of law principles), and applicable federal law.
I fully understand and agree to the above terms and conditions and knowingly and voluntarily sign this retainer agreement without any duress, fraud or coercion and indicate my unconditional acceptance of it by clicking the “I agree” button or my signature below.
Olvis Immigration and Travel Services
3172 North Rainbow Blvd
# 169 Las Vegas NV 89108
Questions can be answered by calling: (702) 658-3503 or E-mail us at visa [at] olvis.com.
Hours of Operation
Olvis Immigration and Travel Service will respond to your questions or concerns within one business day (Monday – Friday, NOT including weekends and public holidays).
Olvis Immigration and Travel Service business hours are Monday through Friday 10 AM to 8 PM, Philippine Time.
For all paid users please contact us with any technical issues at [email protected] We do not intend to, or claim to provide legal advice or solutions to any individual’s specific problems through this support.